Refund Policy

Last Updated: June 2026

At Nearly Kept, we specialise in carefully curated pre-loved luxury and designer items. As all products are pre-owned, signs of wear may be present and are reflected in our pricing.

We take great care to provide accurate descriptions and photographs. Any noticeable signs of wear, marks, defects, or imperfections will be clearly disclosed within the product listing.

Authenticity Guarantee

We are committed to selling authentic luxury goods. Every item is inspected prior to sale and is guaranteed to be authentic to the best of our knowledge and expertise.

Where available, customers may purchase an independent third-party authentication certificate for additional peace of mind.

Returns

If your item arrives with a defect, damage, or issue that was not disclosed in the product description or photographs, you may contact us within 7 days of delivery to request a return.

Evidence of the issue, including photographs, may be required before a return is approved.

Refunds

Where a return is approved due to an undisclosed fault, damage, or authenticity concern, customers may choose between:

• A full refund to the original payment method, or

• Store credit equal to the purchase value.

Approved refunds will be processed after the item has been returned and inspected.

Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

Non-Returnable Circumstances

Returns will not be accepted for:

• Wear, marks, or imperfections clearly disclosed in the listing.

• Signs of use consistent with the item's condition as described.

• Change of mind purchases.

• Incorrect assumptions regarding size, colour, or condition where accurately described and photographed.

• Items that have been altered, repaired, cleaned, or damaged after delivery.

By completing a purchase, customers acknowledge that they are purchasing a pre-loved item and accept the condition as described within the listing.